Frequently Asked Questions
Everything you need to know about shopping with LOJ Conversions.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund may incur a small restocking fee.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
At LOJ Conversions, we prioritize quality and ethics. 80% of our current collection is made from organic or recycled materials, and we work exclusively with certified fair-trade factories.
How can I track my shipment?
Once your order ships, you will receive an email containing a tracking number and a link to our logistics portal to monitor your package in real-time.